
Medication is prescribed but never filled or started by the patient.
The patient discontinues the medication without consulting their healthcare provider.
The patient does not take the medication as directed (e.g., missed doses, incorrect timing, or improper administration).

Each of these forms of non-adherence is a widespread issue that significantly impacts patient outcomes and healthcare performance metrics. The effects can be far-reaching, influencing not just individual patient health but also the overall performance of your practice. Let’s explore the deeper consequences of non-adherence and its impact on healthcare outcomes.
Addressing non-adherence is crucial for dramatically improving patient outcomes and reducing these associated risks.
Non-adherence accounts for about 50% of treatment failures and 25% of hospitalizations in the U.S. annually.
It contributes to approximately 125,000 preventable deaths each year.
Reducing non-adherence could save between $100 and $300 billion in healthcare costs annually.
Patients, especially those over 65, are often prescribed multiple medications. Taking five or more increases the risk of adverse drug reactions by 50%, and that risk doubles for patients taking 20 or more.
Multiple medications can lead to drug interactions, duplicate therapies, and adverse reactions, all of which reduce the patient’s quality of life.

Klingensmith’s MyMed Support program offers a comprehensive solution to medication non-adherence. By simplifying medication management and providing personalized, local care, we help your patients stay on track and improve their health outcomes.
Unlike mail-order services, your patients will work directly with their local Klingensmith’s team, ensuring consistent support and collaboration that benefits both your patients and your practice.
Our pharmacist collaborates with the patient’s healthcare providers to review medications and set a start date. From then on, all medications are synchronized to be filled on the same day each month, reducing confusion and improving adherence.
We provide customizable packaging options tailored to the patient’s needs. Each Script Pack organizes medications by time of day and dosage, making it easy for patients to take the correct medication at the right time.
Medications are delivered directly to the patient’s home by a Klingensmith’s driver, at no additional cost, ensuring convenience and timely access to medications.
Each month, we perform a comprehensive review of the patient’s medications, manage refills, and provide a Medication Administration Record (MAR) to track adherence. This ensures all changes are addressed, and patients receive ongoing support.
Patients who may benefit from Klingensmith’s MyMed Support services typically have one or more of the following characteristics:
If your patient fits any of these criteria, Klingensmith’s MyMed Support can provide the comprehensive support they need to improve medication adherence and overall health outcomes.
We’re ready to help you optimize your patients’ medication adherence and health outcomes. To learn more about how Klingensmith’s MyMed Support program can benefit your practice and patients, please contact:
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Matthew Cippel, PharmD
Director of Pharmacy, Klingensmith’s Drug Stores
Email: mattc@klingsrx.com
Phone: 724-763-4035
Getting started is easy! Patients can simply call or visit their local Klingensmith’s Drug Store, and we’ll guide them through the process.
For most patients, there’s no cost!
Yes, but we promise to make it easy for them!
To receive these personalized services, we’ll need to transfer their prescriptions to their local Klingensmith’s Drug Store. We’ll handle the details and make the transition smooth.
We’ll make sure you have what they need when they need it.